| Author | Naeem, A. C. Mohamed |
| Call Number | AIT Thesis no. ISE-97-31 |
| Subject(s) | Total quality management--Awards--Sri Lanka
|
| Note | A thesis submitted in partial fulfillment of the requirements for the degree of Master of Engineering, School of Advanced Technologies |
| Publisher | Asian Institute of Technology |
| Series Statement | Thesis ; no. ISE-97-31 |
| Abstract | This study gives suggestions for increasing the efficiency of present quality award criteria
practiced in Sri Lanka. Three models have been used for this purpose. The model 1 and model
2 are the present quality award criteria and the Australian Quality Award framework
respectively. The model 3 has been developed considering the existing quality award
frameworks of USA, Japan, New Zealand, Australia and Europe. A survey has been carried
out in Sri Lanka using a questionnaire prepared based on these models. Analytical Hierarchy
Process (AHP) method has been used in preparing another questionnaire to evaluate the
weights of the criteria in model 2 and model 3. The former questionnaire has been responded
by the organizations in Sri Lanka, and the later questionnaire has been answered by the
individuals, specially directors of the Sri Lanka Standard Institution (SLSI), visiting faculties
of the SLSI and managers of the organizations which had won the national quality award
already. The weights of the sub-criteria have been calculated by computing the average of
scores given by the individuals. The output of the survey has been analyzed and the results
stress that the present quality award model has to be modified considering culture and
environmental aspects, and assigning new scores to the criteria and the sub-criteria. The results
also indicate as to which areas the Sri Lankan organizations must concentrate more on their
task of quality improvement and St!ggest a method of self assessment to measure the level of
quality of an organization. |
| Year | 1997 |
| Corresponding Series Added Entry | Asian Institute of Technology. Thesis ; no. ISE-97-31 |
| Type | Thesis |
| School | School of Advanced Technologies (SAT) |
| Department | Other Field of Studies (No Department) |
| Academic Program/FoS | Industrial Systems Engineering (ISE) |
| Chairperson(s) | Nagarur, Nagendra N. |
| Examination Committee(s) | Bohez, Erik L. J.;Anulark Pinnoi |
| Scholarship Donor(s) | H. M. The King of Thailand;
The AIT AA Research Grant |
| Degree | Thesis (M.Eng.) - Asian Institute of Technology, 1997 |